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Shipping Processing time:

 

The time need to prepare an order for shipping varies. For details,

 

 

Returns & exchanges

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Knight Odyssey Gifts/ Imports gladly accept returns and exchanges

Contact Knight Odyssey Gifts/ Imports within: 10 days of delivery

Ship items back within: 15 days of delivery

Knight Odyssey doesn't accept cancellations after order is placed

But please contact if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of embroidered items, unless they arrive damaged or defective, we  can't accept returns for:

• Custom or personalized orders

• Perishable products (like food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.